Welcome !
At our Support Center, you can find answers to frequently asked questions to help you manage your cross-border e-commerce business more efficiently. Whether you have questions about our system service, account management, or troubleshooting issues, we are here to help.
If you cannot find the answer to your question, please feel free to contact our support team for further assistance. We are dedicated to providing top-notch customer service. Thank you for choosing our cross-border e-commerce management system!
Frequently asked questions
General Questions
1.How do you contact customer support?
You can reach our customer support team by emailing coduxxicy@example.com.
2.What are our business hours?
Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM.
3.How can you reset my password?
To reset your password, click on the “Forgot Password” link on the login page and follow the instructions provided.
4.I’m experiencing technical issues with your website. What should I do?
Please try clearing your browser cache or using a different browser. If the issue persists, contact our technical support team for assistance.
Products and Services Questions
1.What happens if there are errors during the automatic product link upload process?
The system may provide error notifications or logs to alert you of any issues encountered during the upload process. You can then review and address these errors accordingly.
2.What are the benefits of using the automatic product link upload service?
It saves time and effort by eliminating the need for manual data entry.
It reduces the risk of errors associated with manual input.
3.How do you access the one-click bulk price change feature in the system?
You can usually find the one-click bulk price change feature in the system under the pricing or inventory management section. Look for an option that allows you to select multiple items at once and then change their prices in bulk with a single click.
4.Can I change prices for different products in bulk at the same time?
Yes, you can typically select multiple products or items from your inventory and change their prices in bulk at the same time. This feature is especially useful for updating prices for seasonal promotions, clearance sales, or price adjustments.
5.How do I track my inventory in the system?
You can track your inventory by using the inventory management feature in the system. This feature allows you to input and update inventory levels, set reorder points, and receive notifications when inventory levels are low.
6.Can I track orders in the system?
Yes, you can track orders in the system using the order tracking feature. This feature allows you to view the status of orders, track shipments, and monitor order fulfillment.
7.How do I know when to reorder inventory?
The system’s inventory management feature can help you determine when to reorder inventory by setting reorder points for each product. When inventory levels fall below the reorder point, the system will send you a notification to reorder.
8.Can I create and manage purchase orders in the system?
Yes, you can create and manage purchase orders in the system. The system allows you to generate purchase orders, track their status, and manage vendor information.
9.How can I generate reports on inventory and orders?
You can generate reports on inventory and orders using the reporting feature in the system. This feature allows you to create custom reports on inventory levels, sales orders, purchase orders, and more.